Jobs @ ThinkGeek

Customer Service Representative

Posted: July 22, 2008

The cult of ThinkGeek is seeking temporary Customer Service Representatives that will be responsible for ensuring that all questions from customers regarding orders, products, site navigation, billing inquiries, and technical problems are answered in a fun, informative and timely manner. The position will last through January 2009 and the hourly wage will be $12.00.

Specific responsibilities will include:

• Answering emails and phone calls from customers on a variety of matters.
• Reviewing and processing customer orders, returns and return requests.
• Coordinating with Product Managers, Marketing and Operations to fulfill the customer’s needs.
• Working with distribution warehouse and shipping carriers regarding customer inquiries

Required:

• Requires a high school diploma or equivalent. College degree preferred.
• Customer Service experience preferred.
• Excellent person-to-person skills
• Highly detail oriented and organized
• Strong word processing skills required
• Computer and internet use skills
• Team oriented personality
• Willing to work extended hours during the November – December holiday season.
• An appreciation for all things geeky, a good sense of humor, and willingness to play with test products is a plus.

This position is onsite in our Fairfax, Virginia offices only. No outsourcing or freelance positions for this job will be considered. Thanks for asking!

ThinkGeek is a small, close-knit group of fun and enthusiastic people who run one of the most successful geek-related e-commerce sites on the Internet. This posting is for a temporary, full time position in our Fairfax, Virginia office. Only local applicants will be considered.

Please submit your resume and salary requirements in PDF, HTML or plain text format to css-jobs08@thinkgeek.com. Sorry, freelance or offsite requests will absolutely not be accepted.

Senior Perl Programmer

Posted: July 22, 2008

Here at ThinkGeek Laboratories, we are constantly developing new technologies to drive our web site and its attendant systems, but we have reached the bandwidth limits of our current team and need to further parallelize. Thus, we have embarked on an experiment to overlay Randal Schwartz's programming-related memory engrams on other staff members.

Unfortunately, early test subjects have not taken the process well. Not only are we nearly out of PHBs, but our budget for institutionalizing prior subjects is limited. We are therefore seeking subjects with extensive Perl coding experience, as we believe this will ease the restructuring of the mental pathways.

Subjects in ThinkGeek experiments will have opportunities to play with cool new stuff long before it appears on Engadget or Gizmodo, root access to the machine that goes "ping," and an atmosphere where you can pick your hours, run any desktop OS you like, and the freedom to wear shoes whenever your pinky toes are not hooked up to transcutaneous electrodes.

Our software is developed in-house, so projects will run a wide gamut of business areas (accounting to warehouse management, and everything in between). Development will be on an existing suite of software, so the ability to adapt to and extend an existing architecture is a must. Responsibilities will include: web/console/batch based application development, maintaining and configuring development servers, participation in requirements and specifications gathering processes, software quality assurance and internal documentation. The ideal candidate should have strong Linux skills and be able to work and learn new skills independently when necessary, but also work as part of a team.

Requirements

• 5+ years professional programming experience with Perl 5
• 4+ years professional experience working with databases (SQL)
• Extensive knowledge of Apache and familiarity with Apache module development
• Ability to comprehend and implement complex business requirements in an exacting manner
• Team-oriented personality
• Know how to work hard and have fun

Strongly Desired

• Experience developing automated functional and performance testing suites
• XML
• HTML/XHTML
• Javascript/AJAX
• Solid Linux Knowledge (4+ years of experience with Linux or Unix systems)
• Retail industry software development experience
• Web Services development (servers/clients)
• First name Jen or Dave a plus

ThinkGeek is a small, close-knit group of fun, weird, and enthusiastic people who run one of the most successful niche e-commerce sites on the Internets. As part of SourceForge, Inc, a publicly held company, ThinkGeek employees receive an excellent benefits package while enjoying the benefits of working in an exciting start-up environment in our Fairfax, Virginia office. This posting is for a permanent, full time position in our Fairfax, Virginia office. Only local applicants or those willing to relocate at their own expense will be considered.

Please submit your resume and salary requirements in PDF, HTML or plain text format to coder-jobs@thinkgeek.com. Sorry, freelance or offsite requests will absolutely not be accepted.

Merchandiser & Product Buyer

Posted: July 22, 2008

The ThinkGeek Overlords are seeking a Merchandiser & Buyer that will be responsible for growth, profitability and overall awesomeosity of several product lines.

Specific responsibilities include:

• Source and buy products that fit into the unique ThinkGeek product mix
• Develop and maintain vendor relationships
• Predict, manage and reorder inventory for several ThinkGeek product lines
• Merchandise and manage your products throughout the ThinkGeek website
• Work with our customer service, marketing and development staff on items related to your product lines.

Required:

• College degree or equivalent
• 4-6 years experience as product manager or buyer, preferably for toys, gadgets, or consumer electronics.
• Excellent person-to-person skills
• Highly detail oriented and organized
• Strong spreadsheet and word processing skills required
• Strong computer and internet use skills
• An understanding of Internet & Geek Culture. An ability to Grok ThinkGeek.
• Willing to occasionally drive to New Jersey to visit our warehouse when needed.
• Must be willing to play with a pile of gadgets and gizmos in the search for the perfect products for the site.
• This position is onsite in our Fairfax, Virginia offices only. No outsourcing or freelance positions for this job will be considered. Thanks for asking!

ThinkGeek is a small, close-knit group of fun and enthusiastic people who run one of the most successful geek-related e-commerce sites on the Internet. As part of SourceForge, Inc, a publicly held company, ThinkGeek employees receive an excellent benefits package while enjoying the additional benefits of working in an exciting start-up environment in our Fairfax, Virginia office. This posting is for a permanent, full time position in our Fairfax, Virginia office. Only local applicants or those willing to relocate at their own expense will be considered.

Please submit your resume and salary requirements in PDF, HTML or plain text format to merch-jobs08@thinkgeek.com. Sorry, freelance or offsite requests will absolutely not be accepted.

Marketing Manager

Posted: September 3, 2008

ThinkGeek is looking for a strategically oriented leader who is not above doing the legwork. This is an opportunity to help set the future direction of a fun, rapidly growing, highly successful Internet retailer. If you're interested in joining ThinkGeek as our Marketing Manager, write and tell us about the results you've accomplished in the following areas:

• Refining and determining short and long term marketing strategies and plans
• Identifying, implementing and maintaining tactical marketing initiatives including: affiliate programs, online advertising, email marketing, periodic promotions, catalog marketing and creative grassroots initiatives including social networks, blogs, strategic partnerships, and mobile marketing.
• Building an exhaustive understanding of customers
• Making the most out of your marketing budget

Requirements:

• Bachelors' in Marketing, Business, or other related field, or equivalent experience.
• 3+ years Internet marketing experience.
• Strong knowledge of web marketing, email marketing and direct mail production processes.
• Strong quantitative skills required to analyze and optimize campaign performance.
• Ability to work cross-functionally with other teams and to manage multiple projects simultaneously in order to meet ROI goals.
• Must be results driven, detail oriented, and a team player.
• Ability to work under pressure in a fast-paced team environment

This position is onsite in our Fairfax, Virginia offices only. No outsourcing or freelance positions for this job will be considered. Thanks for asking!

ThinkGeek is a small, close-knit group of fun, weird, and enthusiastic people who run one of the most successful niche e-commerce sites on the Internets. As part of SourceForge, Inc, a publicly held company, ThinkGeek employees receive an excellent benefits package while enjoying the benefits of working in an exciting start-up environment in our Fairfax, Virginia office. This posting is for a permanent, full time position in our Fairfax, Virginia office. Only local applicants or those willing to relocate at their own expense will be considered.

Please submit your resume and salary requirements in PDF, HTML or plain text format to mm-jobs08@thinkgeek.com. Sorry, freelance or offsite requests will absolutely not be accepted.