ThinkGeek :: International Shipping Information

Customs Fees

Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, ThinkGeek has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.

The shipping charges you pay to ThinkGeek do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to ThinkGeek and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.

ThinkGeek has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.

It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!

Shipments via DHL Express or UPS

We have chosen DHL Express and UPS as the carriers for our International orders. They both offer reasonble shipping rates (compared to other express carriers) and fast delivery times. We do not use the Post Office for International orders because they do not offer a suitable package tracking system.

Your shipment should arrive in about 3 to 5 business days and when your order ships we send a tracking number via e-mail, so you can monitor the status of your shipment.

Last updated Sept 4, 2003