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White PaperIntelligent Document Automation to Increase Purchasing Process Efficiency with ERP Systems For many organizations running packaged enterprise resource planning (ERP) solutions from SAP, Oracle, PeopleSoft, JD Edwards and other vendors, purchasing processes stil...

Tags: Automation, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System

Sponsored by: Esker
Date: October 2007
Esker
White Paper9 Critical Reasons to Automate Performance Management More and more, small and mid-sized companies are enjoying huge time and cost-saving benefits from automating their performance management and review processes. ...

Tags: Business Intelligence, Data Management, Enterprise Software, Human Resources, Performance

Sponsored by: SuccessFactors, Inc.
Date: November 2007
SuccessFactors, Inc.
WebcastLive Webcast: Closing the Deal: Online Presentations That Result in Higher Sales Closing deals is an art form. You've got to know your prospects, understand their concerns and speak their language. How do you accomplish this in order to make the sale?...

Tags: citrix systems inc., prospect, sales, sales force management, sales strategy

Sponsored by: Citrix Online
Date: August 2008
Citrix Online
White PaperThe Secret to Effective, No-Hassle Performance Reviews In The Secret to Effective, No-Hassle Performance Reviews, you'll learn how to eliminate the stress of performance reviews by: Simplifying your review p...

Tags: Human Resources, Performance Management, SuccessFactors Inc., Workforce Management

Sponsored by: SuccessFactors, Inc.
Date: November 2007
SuccessFactors, Inc.
White PaperDocument Process Automation for customer orders: A new performance perspective The Document Process Automation (DPA) market covers solutions for reducing the use of paper in order management processes or in company communications. This ID...

Tags: Esker S.A., Order Management, Performance, Process Automation

Sponsored by: Esker
Date: November 2007
Esker
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Case StudyFoster's EMEA Supports Virtual Infrastructure With Equallogic Learn how Dell EqualLogic customer Foster's learned to support mobile workers from a central IT headquarter in London, UK and manage rapidly growing storage resources wit...

Tags: dell equallogic, equallogic, hardware, management, storage

Sponsored by: Dell EqualLogic
Date: January 2008
Dell EqualLogic
White PaperImproving Customer Support and Help Desk Efficiencies with On-Demand Remote Support Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...

Tags: Call Centers, Peripherals, On-demand, NTRglobal, Mice

Sponsored by: NTRglobal
Date: November 2006
NTRglobal
TrainingSupporting Users Running Microsoft Windows XP Desktop Operating Systems and Applications Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Configure, Microsoft Corp., Microsoft Windows, Microsoft Windows XP, Operating System

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
TrainingMCITP: Enterprise Support Technician Boot Camp Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Business Operations, Schaumburg, Quality, Operating Systems, Microsoft Windows Vista (Longhorn)

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
TrainingSuccessful Workplace Communication Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: Communication, Emotional Intelligence, Leadership, Management, Productivity

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
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TrainingEffective Technical Communication Instantly save $400 off the standard course price when you register on TechRepublic or ZDNet! Offer ends August 22, 2008.View Availab...

Tags: C/C++, Clarity, Global Knowledge Network Inc., Precision, Programming Languages

Sponsored by: Global Knowledge
Date: January 2008
Global Knowledge
White PaperDocument Process Automation for customer orders: A new performance perspective The Document Process Automation (DPA) market covers solutions for reducing the use of paper in order management processes or in company communications. This ID...

Tags: Esker S.A., Order Management, Performance, Process Automation

Sponsored by: Esker
Date: November 2007
Esker
White PaperHosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM

Sponsored by: Inside CRM
Date: January 2007
Inside CRM
White PaperTechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM) This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This ...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Inside CRM

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
White PaperTechRepublic Resource Guide: How well are you meeting your customers needs? To ensure that your relationship with clients doesn't go from content to contentious, it's worthwhile to periodically determine how well your firm is meeting their needs....

Tags: Inside CRM, Marketing, Marketing Research, TechRepublic Inc.

Sponsored by: TechRepublic
Date: July 2008
TechRepublic
Case StudyMicrosoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the marke...

Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: May 2008
Microsoft
Case StudyMicrosoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case StudyMicrosoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, build...

Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing

Sponsored by: Microsoft
Date: April 2008
Microsoft
Case StudyMicrosoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming rest...

Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp.

Sponsored by: Microsoft
Date: April 2008
Microsoft
WebcastAre Your Products Open or Closed? How to Respond to the New Openness Companies in many industries are struggling to determine how best to deal with the power that social computing gives their customers as an open forum to share how they fe...

Tags: Advertising & Promotion, Roi/Tco, Product Innovation, Optaros, Online Communications

Sponsored by: Optaros
Date: February 2008
Optaros
White PaperYankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a...

Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy

Sponsored by: Oracle
Date: February 2008
Oracle
Resource CenterDiscover the Convenience of Remote Deposit Solutions from IBM The IBM Remote Deposit eKit is a must-read for financial institutions like banks and credit unions. You'll gain insight on the latest remote deposit capture (RDC) technol...

Tags: Customer Relationship Management (CRM), eKit, Enterprise Software, Financial Services, IBM Corp.

Sponsored by: IBM
Date: January 2008
IBM
Resource CenterFind out how to "Wow" the customer while managing costs Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? ...

Tags: Bank, Financial Company, Financial Services, IBM Corp.

Sponsored by: IBM
Date: January 2008
IBM
PresentationDiskeeper 2008 Multimedia Tour The Diskeeper 2008 Multimedia Tour explains how file fragmentation impacts system performance and how you can determine the level of fragmentation that exists within your...

Tags: Diskeeper 2007 Multimedia Tour, Diskeeper Corp., Fragmentation, Multimedia

Sponsored by: Diskeeper
Date: January 2008
Diskeeper
White PaperCRM Your Salespeople Will Love This white paper provides a brief overview of documented CRM successes to indicate why it's so important, discusses CRM adoption problems in general, then presents a deta...

Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing

Sponsored by: Oracle
Date: August 2007
Oracle
White PaperAccelerate Sales Velocity Inconsistent sales processes. Inaccessibility to the right information. Low sales productivity. Inaccurate sales forecasts. These are a few of the many symptoms of poor p...

Tags: Oracle Corp., Sales, Sales Force Management, Sales Strategy

Sponsored by: Oracle
Date: April 2007
Oracle
White PaperWhere insight and information technology come together: Combining clinical expertise and cutting-edge technology to transform healthcare Healthcare systems around the world are being pushed to the breaking point. Costs are rising, quality is inconsistent and access to care in many countries is insufficient...

Tags: Benefits, Enterprise Software, Health Care, Healthcare, Human Resources

Sponsored by: IBM
Date: February 2007
IBM
White PaperIBM Institute for Business Value: Healthcare 2015: Win-win or lose-lose? A portrait and a path to successful transformation Cost, quality, and access issues continue to plague our healthcare system. When these issues are combined with new drivers that fundamentally change the healthcare envir...

Tags: Benefits, Enterprise Software, Health Care, Healthcare, Healthcare System

Sponsored by: IBM
Date: September 2006
IBM
White PaperBuyer's guide: IBM customer experience solutions for midsize business Customers are at the core of your business. To be competitive in today's marketplace, growing businesses must not only attract new customers but they must build customer ...

Tags: Advertising & Promotion, Buyer, Customer Relationship Management (CRM), Enterprise Software, IBM Corp.

Sponsored by: IBM
Date: September 2006
IBM
White PaperThe Customer Focused Contact Center Call it what you will - the contact center or call center, customer service, or 1-800 number is a critical area where the customers experience and attitude towards the co...

Tags: Call Centers, Contact Center, Customer Relationship Management (CRM), Enterprise Software, It Operations

Sponsored by: IBM
Date: August 2006
IBM
Case StudyMicrosoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you c...

Tags: Finance, Software, Sales Force Management, Sales, Microsoft Dynamics

Sponsored by: Microsoft
Date: July 2006
Microsoft
White PaperCRM Done Right To operate as a "customer focused enterprise", or CFE, corporations must apply innovative approaches and resources as they grow. The "CRM Done Right" framework offers a p...

Tags: Advertising & Promotion, Corporation, CRM, Customer Relationship Management (CRM), Enterprise Software

Sponsored by: IBM
Date: April 2006
IBM
White PaperManage Your Operations for Greater Profitability with Retail Chain Manager for Microsoft Dynamics AX Midsize retailers face the same inventory planning and control challenges as their larger competitors, though they typically do so with far fewer resources and less-devel...

Tags: Microsoft Corp., Microsoft Dynamics, Retail, Retail Company

Sponsored by: Microsoft
Date: January 2006
Microsoft
White PaperThe CMO's Strategic Agenda Benchmark Report Marketing executives face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingl...

Tags: CMO, Marketing, Marketing Research

Sponsored by: IBM
Date: January 2006
IBM
White PaperIntegrating Sales with Service in Financial Services Customer Care Centers In order to optimize the value of customer care centers, financial firms must strike a balance between three core objectives: reducing costs, increasing revenue and retai...

Tags: Customer, Finance, Financial, Financial Accounting, Financial Planning

Sponsored by: IBM
Date: August 2005
IBM
White PaperBetter Performance at a Lower Cost: Optimize Retail Operations by Enhancing Your Use of IT According to a recent study, nearly one-third of retailers want to upgrade their POS systems in the next two years. This white paper explains how the IBM Retail Environme...

Tags: IBM Corp., Software, Retail Company, Retail, Performance

Sponsored by: IBM
Date: January 2005
IBM
White PaperIt's tough for community financial institutions to compete It's tough for community financial institutions to compete. They not only face shrinking net margins, they're up against fierce competition from larger banks. And large b...

Tags: Bank, Financial Company, Financial Services, IBM Corp.

Sponsored by: IBM
Date: September 2004
IBM
White PaperThe Consumer Driven Supply Chain For their businesses to survive and thrive, executives in the retail and consumer products industry must understand how dramatic changes in consumer demand are transformi...

Tags: Enterprise Software, IBM Corp., Software, Supply Chain, Supply Chain Management (SCM)

Sponsored by: IBM
Date: August 2004
IBM
White PaperLearn the secrets of competing with larger financial institutions It's tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with s...

Tags: Bank, Financial, Financial Company, Financial Services, IBM Corp.

Sponsored by: IBM
Date: June 2004
IBM
Case StudyVoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra...

Tags: Call Centers, Telephony, Telecommunications, Telecom & Utilities, Software

Sponsored by: ShoreTel
ShoreTel
White PaperTalent Supply Chain Management: An Alarming Look at the Mismatch Between Talent Strategies, Processes, and Corporate Objectives A recent independent survey of over 250 professional services firms has uncovered the impact of these realities on the service-oriented firm. These findings highlight sig...

Tags: Human Resources, Talent, Talent Inventory, Workforce Management

Sponsored by: SAP
Date: July 2007
SAP
White PaperThe Challenge to Achieve Perfect Order Management This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ...

Tags: Order Management, SAP AG

Sponsored by: SAP
Date: June 2006
SAP
White PaperImproving Service Levels Through Transaction Visibility Identifying the root cause of a performance bottleneck or other service problem can be a painstaking task, especially when done through the process of trial-and-error. A ...

Tags: Confio Software, Human Resources, It Operations, It service Management, Performance Management

Sponsored by: Confio Software
Date: September 2005
Confio Software
DownloadTrialware: Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support Now you can sit at your desk and solve the toughest support problems, remotely. Sure, you can visit all your employees or customers and solve their support issues at thei...

Tags: Call Centers, Peripherals, On-demand, NTR Global, Mice

Sponsored by: NTRglobal
Date: July 2008
NTRglobal
Case StudyReal-time Remote Workforce Enablement Cox Communications was looking for a way to deploy and manage the IT requirements of its decentralized customer support team comprised of over a hundred people. With only...

Tags: Cox Communications Inc., Virtualization, Virtual Server, Team Management, Servers

Sponsored by: Parallels
Date: January 2008
Parallels

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